
Attackers go where defenses are weakest. In crypto, that increasingly means starting in Web2 and finishing in Web3. A compromised messaging app, email account, or social profile can be enough to reset passwords, trick colleagues, or pressure service providers. Pair that with hot wallet exposure on exchanges or custodial platforms, and you have the recipe for rapid, large losses.
This playbook outlines practical steps for executives, security teams, and exchanges to minimize risk. It focuses on the controls that reduce blast radius, speed up response, and build user trust.
Technology alone does not solve social engineering. Leaders must normalize cautious behavior: verifying requests out of band, refusing to rush approvals, and reporting suspicious outreach without fear of blame. Create channels for quick verification, and praise people who slow down high-risk actions.
Security in crypto is not about paranoia. It is about disciplined processes that assume attackers will eventually slip past one layer. By strengthening Web2 identities, shrinking the hot wallet footprint, and practicing rapid response, teams can protect users and assets even when the unexpected happens.


